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Terms & Conditions

Please read these conditions carefully before using the Hide'n'Teak website. By using this website you signify your acceptance of these conditions. We reserve the right to change these Terms & Conditions from time to time and urge you to check them carefully before you make a purchase. This does not affect your statutory rights as a consumer, which are defined by English law.

The Hide'n'Teak Trading Address is:
1 Arthur Street, Burton on Trent,
Staffordshire DE14 2PE.

Our email address is sales@hide-n-teak.co.uk


Orders & Payments
Once you are ready to order, add the items of choice to the shopping cart and proceed to the checkout following the instructions on the screen. Payments can be made securely via Worldpay by either a credit or debit card.
Orders placed by customers will be charged in Pounds Sterling (£UK).

Prices are as stated on the website and are subject to change at any time without notice.

Delivery
Delivery will be to the address stated by the customer on the order form.

Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
Please check your deliveries carefully and advise the delivery driver of any obvious damage. If a signature is required by the carrier, note any damage on the delivery note. Claims for loss or damage to the contents must be made within 3 days of receipt. If you do not note obvious damage at the time of delivery, the carrier may not accept liability for it.

Returns
If your purchase is unsuitable you may return it to us, at your own cost using a signed for delivery service, within 14 days.

If a refund is required you must notify us using our "contact us" form within three working days of receiving your goods. A returns code will be issued to you.

Any items that are returned without first obtaining a returns code will be eligible for a credit note or replacement only.

Upon receiving your returned goods we shall refund you for those goods provided that they are in their original, brand new, unused, re-saleable condition.
If a replacement or alternative item is required, please state your requirements clearly and include them with your order, along with the name and address of the original purchaser.

Please note that for unwanted/unsuitable items any shipping charges for your original order are not refundable.

All discounted, "sales" or end of line items are not returnable unless containing damage or defects not disclosed prior to purchase.

No refunds or returns will be accepted on any custom made items except where damaged or defective. It is entirely the customer’s responsibility to ensure that they supply clear and accurate information when commissioning a custom made item and that the confirmation of order details are correct.

If you believe your goods may be faulty you must notify us within 14 days of the receipt of your goods by using our "contact us" form. We will then arrange with you either a refund or exchange for the affected goods.

Intellectual Property

All designs, images and text on this site remain the property of their owners. Any unauthorised use of content from this site is strictly prohibited unless authorised in writing by Hide'n'Teak.

Hide'n'Teak take great care not to infringe the copyright and intellectual property of others. If you consider that we have inappropriately used and such item please advise us immediately using the "contact us" form.

Product description
Hide'n'Teak endeavour to list every item on this site as accurately as possible, however please be aware that many of our products use natural materials which can vary in colour, shade, dimension and may change over time.

Environmental policy
Hide'n'Teak are committed to using natural materials sourced from renewable sources and where available recycled materials. Some synthetic materials are used where there is no natural equivalent e.g. Acrylic. Recycling information is available on request.

Use of Hide'n'Teak products
Hide'n'Teak products are only sold as suitable for their intended purpose. Decorative items and models are not intended for use as toys by small children and have not been subject to testing and certification as toys. Some items may contain small parts and if used by children should be supervised at all times.

Some materials available on this site may have associated health risks. Use of such materials should be undertaken after a risk analysis on your part, guidance as to the content of the materials is available on request.
 
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